Terms and Condition of Sale of Airline Tickets
In the event of a contradiction between the Terms and Conditions of Use of the Website and the Terms and Conditions of Sale of the Service Provider (incl. the Terms and Conditions of Sale of Airline Tickets), the latter shall prevail.
In the event of a contradiction between these Terms and Conditions of Sale of the Service Provider (incl. the Terms and Conditions of Sale of Airline Tickets) and the price rules of the Service Provider, the latter shall apply.
1. General Provisions
1.1. Pursuant to the passenger transport contract, the carrier who is the Service Provider is obliged to transport the Client and their baggage under the terms and conditions indicated in the contract. The terms and conditions of passenger transport (use, intermediate stops, service, changing, cancellation etc.) depend on the price class of the contract selected by the Client.
1.2. There are generally two types of airline tickets. There are tickets of the more expensive fare class that are changeable (business class) and non-changeable and non-refundable cheaper airline tickets (economy class).
1.3. The fare rules of airline tickets are made available on the Website in the form established by the Service Providers under the link Fare Rules. Please contact SKY24.EE if you have any questions about the fare rules. Please send your questions to email@example.com or call us on 900 3030. For calls outside Estonia you should use +372 646 1461. NB! You cannot use Skype to call to Client Support Helpline.
2.1. Booking means the reservation of seats by the Client in the booking system in a certain name, on the selected route and on the selected dates.
2.2. Booking seats does not create any binding obligations for the Client or the Service Provider.
2.3. The Client and the Service Provider have the right to change or cancel the booking without notice until a passenger transport contract is entered into. A booking not confirmed by purchase by the deadline is cancelled by the Service Provider without notice.
2.4. When making a booking, the Client must bear in mind that the possibility to purchase the booking, the terms and conditions and the prices may change without notice before the passenger transport contract is entered into.
3. Connecting Flights
3.1. It is safer to buy one airline ticket if you have to change planes when travelling instead of buying several separate airline tickets with different prices.
3.2. One airline ticket for several flights
3.2.1. The Service Provider is responsible for taking the Client to the destination within the limits of one airline ticket.
3.2.2. The Service Providers offer connecting flights that meet the minimal layover requirements. Leaving a minimal layover between two flights is possible, but very risky. Due to possible delays, late arrivals and queues in passport and security control, we advise you to select connecting flights where the layover between the two flights is longer than the permitted minimum.
3.2.3. The responsible Service Provider is obliged to offer alternative connections on the same route or refund the fare if a connecting flight is missed due to cancellation or delay of flights. Further transport may be made available using another type of transport and no time limits are set on this.
3.2.4. When flights take place as scheduled but the Client is late for check-in due to a layover that is too short, queues in the security control or any other reason depending on the Client, the Service Provider is not obliged to perform the passenger transport contract and the fare is not subject to refund. In such a case the Client has to buy a new airline ticket to continue travelling or return home.
3.3. Several separate airline tickets for separate flights
3.3.1. The minimum layover requirements do not apply if the Client has several separate airline tickets for consecutive flights and every subsequent flight is regarded as a separate, single flight to which the usual check-in time is applied.
3.3.2. The Client bears full responsibility for missing a connecting flight if the previous flight is cancelled or delayed. The Service Provider is not obliged to offer alternative connections on the same route or refund the fare.
3.3.3. The Service Provider is not responsible for the costs related to the use or failure to use third party services. The Service Provider also does not compensate damage caused by late arrival at the destination or cancellation of the flight.
4. Flight Times, Delays and Cancellations
4.1. The departure and arrival times of flights indicated on the Order Confirmation are approximate and they are not conditions of the passenger transport contract. The Client must plan important travel with time to spare so that possible obstacles and delays do not spoil the goal of the travel.
4.2. As it is not always possible for the Service Provider to notify the Client of changes in fight times (the Client does not read an e-mail sent to them or cannot be reached by telephone), the Client must check the flight times well before the flight. It can be done by clicking on the link sent with the order confirmation to clients email.
4.3. There may be changes to the flight schedule, delays or cancellations of flights for various reasons (traffic jams, weather, technical circumstances etc.). If the place of departure or destination of the flight is in the European Union or the carrier is an airline registered in the European Union, the rights and obligations of the passenger and the carrier in the event of delays are regulated by Regulation (EC) no. 261/2004 of the European Parliament and of the Council on the rights of airline passengers. The full Estonian text of the Regulation is available here: http://eur-lex.europa.eu/legal-content/EN/ALL/?uri=CELEX%3A32004R0261.
4.4. The Service Provider is not liable to the Client for costs related to the use or failure to use third party services and does not compensate damage caused by late arrival at the destination or cancellation of a flight. As air transport is highly dependent on weather conditions and technical details and security is always primary, it is impossible to avoid delays and the cancellation of flights in every situation.
4.5. The Service Provider has the right to change the flight times specified in the passenger transport contract by giving notice thereof at least two weeks in advance. Schedules may also be changed at shorter notice due to extraordinary circumstances that are beyond the control of the Service Provider (strike, natural catastrophe, war or unrest).
4.6. The Service Provider shall offer to refund the fare at no extra cost or find an alternative connection to the destination for a service fee to a Client who has a ticket for a cancelled flight.
4.7. The Client has the right to receive a refund on an airline ticket if the flight schedule is changed, if the time of arrival at the destination changes considerably or if using a connecting flight on the same ticket becomes impossible as a result of the change. The Service Provider has the right to ask service fee for composing the alternative flight plan.
5.1. The Client is obliged to use the flights on the Order Confirmation in the order specified in the Order Confirmation and only by the person whose name is specified in the Order Confirmation. The Service Provider has the right to cancel connecting flights if the Client does not check-in on time and leaves a flight unused.
5.2. The Client is obliged to arrive at the place of departure of the flight and check-in on time. Unless otherwise stated, the place of departure of the flight is the Service Provider’s check-in counter in the departures section of the relevant airport. The Client is not allowed to board the plane if they arrive late at the place of departure or the gate.
5.3. Depending on the airport and the Service Provider, check-in generally closes 60-120 minutes before the departure of the flight. Considering the time required for queues, the Client must arrive for check-in approximately three hours before the scheduled departure time. This time may be shorter if the Client checks in online or uses more expensive flight classes.
5.4. Discontinuation of travel in the city of transit is not permitted, unless otherwise stated. The Client may not receive their baggage in such a case and the Service Provider has the right to demand an extra charge, where necessary.
6. Passenger’s Baggage
6.1. Unless otherwise stated, the Client has the right to take checked-in baggage and hand baggage at no extra charge. Hand baggage must fit in a person’s lap, under the front seat or the overhead bin in the aircraft. The free baggage allowance and the quantity of baggage that may be taken on a flight for a charge depends on the selected Service Provider, the route and the service class. The permitted weight of checked-in baggage per Client is usually 15-23 kg in economy class, up to 30 kg in business class and up to 40 kg in first class. Unit-based restrictions apply if the Client’s route includes a destination in North America. Two units of baggage are usually permitted in these cases and neither may weigh more than 23 kg in economy class or 32 kg in higher service classes. Lower limits may apply in the case of children and infants.
6.2. Special requirements apply to certain baggage (sports equipment, pets etc.) and such baggage may not be regarded as part of the usual baggage allowance.
6.3. Baggage is usually checked-in through to the final destination in the case of connecting flights. Regardless of this, the Client is obliged to plan the layovers in such a manner that they have enough time to collect their baggage and check it in again in the transit city if necessary.
6.4. Any valuables (cash, jewellery, electronics etc.) must be carried in hand baggage, but passengers must keep in mind that transporting certain substances and items in hand baggage is prohibited.
6.5. Hand baggage may not contain prohibited items (liquids if their quantity exceeds the permitted limit, flammable substances, sharp items etc.). You will find the list of baggage restrictions here.
6.6. The Service Provider is responsible for preservation of the checked-in baggage handed over to them considering the established international limits. The Client must keep the baggage receipt given to them when they check in baggage. Any possible complaints must be filed with the baggage receipt to the client services of the relevant Service Provider.
7. Onboard Services
7.1. Onboard services depend on the concept of the specific Service Provider and ticket class. Conveniences vary largely depending on the route, aircraft type and service class.
7.2. Seat reservation and/or special food onboard the aircraft are possible extra services. No extra charge is usually demanded for seat and special food reservation, which is why these services are not part of the transport contract and are not guaranteed.
8. Changing or Cancellation at Client’s Request
8.1. Changing and cancellation depend on the fare rules. Even if changing or cancellation is permitted, it may be subject to an extra charge.
8.2. The Client must contact SKY24.EE or the Service Provider well in advance if they wish to change or cancel the Order Confirmation.
9.1. The Service Provider is liable for the validity of pre-contractual information and possible sales promises and the due performance of the passenger transport contract.
9.2. The Service Provider is liable if their activity or inactivity caused the Client’s death, physical injury or damage to their health and it occurred on the aircraft, while boarding or disembarking.
9.3. The Service Provider is liable for damage caused by the destruction, loss or damaging of checked-in baggage if the accident that caused the destruction, loss or damaging of the checked-in baggage occurred on the aircraft or at any other time when the Service Provider was responsible for the checked-in baggage.
9.4. The Service Provider’s liability in case of accidents is stipulated with the Montreal Convention and Regulation (EC) no. 889/2002 of the European Parliament and of the Council of 13 May 2002 amending Council Regulation (EC) no. 2027/1997.
9.5. If the Client causes damage to the Service Provider by breaking or damaging the fittings or furnishings of the latter, the Client will be liable to compensate the Service Provider for the damage caused.
9.6. The Service Provider has the right to refuse to serve the Client and terminate the passenger transport contract extraordinarily without notice if the Client’s conduct is inappropriate or unlawful or if the Client’s conduct poses a threat to other passengers or their belongings. The Client does not have the right to a refund for unused services or other compensation in such cases. If the Client’s inappropriate or unlawful conduct causes the Service Provider or SKY24.EE to incur extra costs, the Client must pay these to the Service Provider and/or SKY24.EE.
9.7. SKY24.EE is not a party to the passenger transport contract and is not liable for the performance of the Service Provider’s obligations under the passenger transport contract or for the pre-contractual information and sales promises given by the Service Provider being true. SKY24.EE is also not liable if the Service Provider changes the pre-contractual information, sales promises or price of the booking at the time the purchase is made or withdraws from them.
9.8. SKY24.EE is not liable if the Service Provider decides to suspend or terminate sales or the provision of travel services without notice.
9.9. The laws of the country specified in the passenger transport contract and the provisions of international law apply to the passenger transport contract entered into by the Service Provider and the Client.
10. Client’s right of withdrawal
10.1. In accordance with the Law of Obligations Act, it is not permitted to withdraw from contracts entered into for the provision of transport services for passengers since the provision of the service by a certain date or within a certain term has been determined in the contract or the entry into a contract means the reservation of certain resources for which it is difficult to find a new user upon withdrawal.
10.2. Clients must take into account the fact that, upon purchasing a plane ticket both with the help of means of communication as well as from a travel agency, the consumers have no right to annul and/or return the plane ticket without charge within 14 days regardless of the reasons therefor.